Professional Development (PRO)

Credit Courses

PRO 138D Personal Planning (3 Units)

Skills Advisories: Eligibility for ENG 98 and ENG 103.

Hours: 54 (54 lecture)

Learning to evaluate a career. How to identify opportunities and evaluate skills, interests and identify needed training for chosen career path.

PRO 290 Professional Development Studies Work Experience (1-4 Units)

Skills Advisories: Eligibility for ENG 98 and ENG 103.

Hours: 300 (300 lab)

Consists of supervised employment for students whose career objectives, course of study and employment complement each other. Students must accomplish specific course objectives. Course restricted to 3 repetitions

PRO 292 Service Learning Experience (0.5-4 Units)

Skills Advisories: Eligibility for ENG 98 and ENG 103.

Hours: 240 (240 lab)

Consists of community-based volunteer experience, plus two scheduled office hours and other conference hours. Supervised volunteerism of students with the goal of experiential learning, improved self-esteem and career awareness acquired in community and public service settings. Volunteer positions need not be related to students' educational goals or college major. Students follow agencies' policies, rules and regulations; write learning objectives; keep a record of time worked; complete a student data sheet; and secure agency supervisor's evaluation at the end of the semester.

Transfer Information: CSU Transferable

Noncredit Courses

PRO NC002 Business Writing in a Technological World (0 Units)

Hours: 8 (8 lecture)

In this course students will develop effective and professional business writing skills using business tone, organization and formatting, word choice and persuasion. Matching the delivery channel (email, letter, memo or text) to the message type and situation will be covered, as well as the best methods to deliver bad news. Course restricted to 98 repetitions

PRO NC003 Time Management (0 Units)

Hours: 8 (8 lecture)

Participants explore time management strategies and tools for effectively managing expanding workloads, shifting priorities, and increasing demands. Practice prioritizing "Important" versus "Urgent" activities. Emphasis on analyzing current use of time, identifying organizational goals, roles and priorities, discovering gaps to achieving goals and apply time management tools to the gaps for completing important priorities first. Course restricted to 98 repetitions

PRO NC004 Communication Strategies for the Workplace (0 Units)

Hours: 8 (8 lecture)

Participants assess and optimize current workplace communication skills. Differentiate content, emotions, perceptions and intentions in a communication exchange. Build an advanced communication toolkit to forward your career. Illustrate clear and congruent verbal and nonverbal messages tailored to the personalities involved, the desired outcomes, and the context. Course restricted to 98 repetitions

PRO NC005 Critical Thinking, Problem Solving and Decision Making (0 Units)

Hours: 8 (8 lecture)

Develop analytical thinking, decision making and problem solving techniques. Apply judgment and insight to break problems into component parts and apply deductive reasoning.

PRO NC006 Leadership Skills (0 Units)

Hours: 8 (8 lecture)

Take your leadership from good to great by exploring and applying the top ten skills that every leader must have. Course restricted to 98 repetitions

PRO NC010 Project Management for Non Project Managers (0 Units)

Hours: 8 (8 lecture)

This course is for anyone who wants to know how to manage tasks or small projects with a structured approach to ensure success. Apply the basic principles of project management to your work and create action plans for on-the-job application. Utilize strategies for communicating with team members and stakeholders with confidence. Course restricted to 98 repetitions

PRO NC011 Process Improvement (0 Units)

Hours: 8 (8 lecture)

Process improvement assessment methods and techniques to increase efficiency, improve quality and increase employee satisfaction and motivation. Course restricted to 98 repetitions

PRO NC012 Supervisory Skills (0 Units)

Hours: 8 (8 lecture)

Learn the key tools for effective management and supervision. Course covers delegation, feedback, communicating with employees, motivation and management styles. Course restricted to 98 repetitions

PRO NC013 Emotional Intelligence in the Workplace (0 Units)

Hours: 8 (8 lecture)

Emotional Intelligence (EI) is vital to being an effective and high-performing employee, supervisor and leader. Explore the EI competencies: self awareness, social awareness, self management and relationship management. Learn and apply the tools and techniques for mastering each domain. Create strategies using the EI framework which can optimize your professional performance and working relationships. Course restricted to 98 repetitions

PRO NC014 Motivating Yourself and Others (0 Units)

Hours: 8 (8 lecture)

Individuals and leaders who want to explore the key ingredients for strengthening workplace commitment, engagement, and career satisfaction. Apply alternative reward and recognition strategies to increase engagement in the workplace. Course restricted to 98 repetitions

PRO NC015 Building High Performance Teams (0 Units)

Hours: 8 (8 lecture)

Participants explore and apply key team building skills for working within a team or leading one. Learn to influence a high performing team. Emphasis on stages of team development, team roles, supportive communication climate, meeting strategies and tools for first rate problem solving and decision making. Practical application within a team structure is emphasized. Course restricted to 98 repetitions

PRO NC017 Change is the new Constant (0 Units)

Hours: 8 (8 lecture)

Develop and apply change management techniques based on contemporary change models and change lifecycle stages and utilizing change management communication skills. Course restricted to 98 repetitions

PRO NC019 Personality Styles and Difficult Relationships (0 Units)

Hours: 8 (8 lecture)

Exploration of participants' own behaviors and personality styles, while learning to adapt one's behavior to be effective with other personality styles in a variety of work situations. Emphasis is placed on dealing with difficult relationships and communicating in a way that matches the needs of all involved to achieve relationship satisfaction and organizational objectives. Course restricted to 98 repetitions

PRO NC021 Coaching Skills (0 Units)

Hours: 8 (8 lecture)

Coaching employees improves performance outcomes, helps turn around problem situations, and increases an employee's overall enthusiasm and motivation. Learn coaching techniques to solve workplace problems and energize employees and how to best apply these techniques to close the gap between actual and desired performance. Course restricted to 98 repetitions

PRO NC025 Resolving Differences in the Workplace (0 Units)

Hours: 8 (8 lecture)

Learn collaboration skills to build high-trust relationships. Practice communication techniques at each stage of the conflict cycle to get to win-win. Discover your interpersonal communication strengths. Assess your conflict style and understand others. Practice problem solving with multiple parties and decision makers to create long-term peace. Skills include nonverbal communication, empathy, listening and paraphrasing.

PRO NC028 Championing Diversity in the Workplace (0 Units)

Hours: 8 (8 lecture)

Explores diversity within organizations and increases one's awareness of different attitudes, beliefs, lifestyles, sexual preferences, and values that we all bring to work with us. Understand how these affect our behavior and perceptions. Focus on self awareness and the impact these have on our co-workers. Develop strategies for equity in the workplace. Course restricted to 98 repetitions

PRO NC032 Difficult Conversations (0 Units)

Hours: 8 (8 lecture)

Develop techniques for difficult conversations based on intentions, optimal outcome and assumptions. Craft and deliver scripts customized to the scenario and personality styles involved. Course restricted to 98 repetitions

PRO NC033 Successfully Managing and Developing People (0 Units)

Hours: 16 (16 lecture)

Learn and apply the communication, delegation and motivational skills needed to be an effective manager or supervisory. Course restricted to 98 repetitions

PRO NC035 Workplace Politics (0 Units)

Hours: 8 (8 lecture)

Learn constructive political behavior to create more win-win situations, unblock barriers to change, create greater "buy-in" on key projects, develop cohesion and improve decision making. Course restricted to 98 repetitions

Transfer Information: Basic Skills/not Precollegiate

PRO NC036 The Art of Negotiating and Collaborating (0 Units)

Hours: 8 (8 lecture)

Participants apply collaboration tools for building high-trust synergistic relationships Analyze the conflict cycle and practice skills to diffuse conflict at each stage for mutual benefit. Assess one's strengths and utilize tools to facilitate and adapt to others styles. Skills include re-framing, neutralizing language, discovering of interests, and leveraging innovative solutions through a collaborative negotiation process. Course restricted to 98 repetitions

PRO NC038 Increasing Productivity (0 Units)

Hours: 8 (8 lecture)

Personal productivity results from a combination of factors which all impact each other. Explore, dissect and analyze these factors to develop an individualized plan optimizing your effectiveness in both your professional and personal lives. Focus on personal empowerment and growth while weaving neuroscience theory to help you anchor the learning and understand brain function better. Course restricted to 98 repetitions

PRO NC039 Innovation and Creativity (0 Units)

Hours: 8 (8 lecture)

How to create and innovate workplace culture and learn techniques to promote workplace creativity. Course restricted to 98 repetitions

PRO NC044 Assertive Communication (0 Units)

Hours: 8 (8 lecture)

Discover techniques on how to be an assertive communicator, acquire ways to handle receiving and giving feedback and address business etiquette when professionalism and assertiveness are required. You'll assess your areas of strength and growth in this critical skill and understand how social styles affect assertive behaviors.. Enhance your assertiveness skills for immediate on-the-job use! Course restricted to 98 repetitions

PRO NC050 Best Practice in Customer Service (0 Units)

Hours: 8 (8 lecture)

Apply practical strategies to retain a valuable customer base, diffuse difficult situations and earn repeat business. Topics include the anatomy of a complaint, regulating verbal and nonverbal responses, active listening skills, creative problem solving, customer perceptions and expectations, adapting to different conflict styles, and steps to defuse angry customers. Course restricted to 98 repetitions

PRO NC051 Secrets of a Great Employee (0 Units)

Hours: 8 (8 lecture)

Discover the secrets that make you an irreplaceable employee. Build your advanced employee toolkit, challenge old habits and foster new strategies. Based on success stories from others and their insight on where they went wrong, let's fuel your spirit and recession proof yourself with a renewed appreciation for professional effectiveness, satisfaction and success. Course restricted to 98 repetitions

Transfer Information: Basic Skills/not Precollegiate

PRO NC056 Closing Techniques to Win the Sale (0 Units)

Hours: 8 (8 lecture)

In any selling situation obstacles have to be overcome before a buying decision is reached. Learn to resolve objection effectively through a process that involves careful listening along with positive factual responses to buyer concerns. Learn techniques to address customers' emotional needs, get past the obstacles preventing them from buying, and build long-term customer relationships. Course restricted to 98 repetitions

PRO NC057 Winning Sales Scripts (0 Units)

Hours: 8 (8 lecture)

Identify the key roles in the sales process and develop a script based sales strategy. Write and deliver face-to-face, voicemail and email sales messages to open and close sales transactions. Course restricted to 98 repetitions

PRO NC064 Accountability (0 Units)

Hours: 8 (8 lecture)

Learn the skills needed to truly manage your own destination and performance in the workplace by becoming proactive and accountable. Course restricted to 98 repetitions

PRO NC067 High Impact Presentations and Proposals for the Work Place (0 Units)

Hours: 8 (8 lecture)

Explore and apply advanced presentation formatting, persuasion and delivery techniques needed in today's workforce. Practice tools to pitch your ideas, sell yourself in an interview, and structure presentations for clarity, brevity and impact. Influence others using verbal and nonverbal strategies. Emphasis on situational and audience analysis, persuasion, structure and delivery in workplace situations. Course restricted to 98 repetitions

PRO NC068 Professional Etiquette (0 Units)

Hours: 8 (8 lecture)

Learn the behavior, communication and appearance needed for the professionalism to thrive and survive in the workplace. Course restricted to 98 repetitions